We manufacture various types of electric fireplaces and related products, including freestanding fireplace mantels, 3D steam fireplaces, embedded or wall-mounted electric fireplace inserts, three-sided glass fireplace inserts, and L-shaped corner fireplace inserts. We also provide different styles of freestanding fireplace mantels, including carved and minimalist styles, to meet the diverse preferences of our customers.
Our 3D steam fireplace utilizes advanced technology to create a realistic flame effect through a special atomizing device. This technology gives our fireplaces the appearance of real flames, creating a warm ambiance in your space without the need for actual fire.
Our electric fireplaces come equipped with various features, depending on the product model. Common features include temperature adjustment, adjustable flame effects, timer settings, remote control operation, and more. Please refer to the detailed specifications for each product for more information.
Installing the wall-mounted electric fireplace insert is straightforward. Each product comes with detailed installation instructions, including clear step-by-step illustrations, to ensure you can easily and safely complete the installation. If you encounter any issues during the installation process, our customer service team is available to assist you.
Our delivery time depends on the nature and specific requirements of the order. Generally, once you've paid the deposit and confirmed all design details, we will commence production on your order.
- Sample order delivery time: Typically 3-7 days. This includes production and shipping time after order confirmation.
- Regular size products: Generally 20-25 days. This delivery time applies to the production and delivery of our standard-sized products.
- Customized products: Customized products usually require more production time, with a delivery period of 40-45 days. This ensures we have sufficient time to craft a unique custom product to meet your personalized requirements.
Please note that these times are approximate, and actual delivery times may vary due to production cycles, order volume, and logistics. We will ensure ongoing communication throughout the entire production and delivery process and provide timely updates.
If you have specific requirements or questions regarding delivery times, feel free to contact our customer service team for assistance.
Yes, we offer customization services, allowing you to choose between carved or minimalist styles and adjust dimensions and colors according to your preferences. Please contact our customer service team, and we will collaborate with you to ensure you receive a product that perfectly suits your needs.
We are committed to producing environmentally friendly products and seek relevant certifications whenever possible. Specific environmental certifications may vary depending on the product model and geographical location. If you have questions about the environmental certifications of a specific product, please contact our customer service team for detailed information.
Each product comes with detailed cleaning and maintenance instructions. Generally, we recommend regularly cleaning the exterior of the fireplace and following the guidelines in the manual to clean atomizers or other critical components. Ensure the power is disconnected before cleaning to ensure safety.
Yes, we offer a 2-year warranty on our products and you can contact our customer service team for more information.
You can directly purchase our products on our independent website. We also collaborate with several distributors, and our products may be available in some physical stores or other online platforms. If you have any questions, feel free to contact our customer service team.
You can reach our customer service team through the contact information provided on our website. We will respond to your inquiries promptly and provide the assistance you need.
